Welcome to Yatra Masti.
This Payment Policy explains the terms and conditions relating to payments made for hotel bookings, car rentals, tour packages, and other travel-related services available through the Yatra Masti platform.
By making a payment through Yatra Masti, you agree to this Payment Policy along with our Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy.
- Accepted Payment Methods
Yatra Masti may offer one or more of the following payment methods, depending on availability:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Other payment methods made available through our authorized payment gateway partners
Available payment methods may change from time to time.
- Payment Processing
Payments made through Yatra Masti may be processed using authorized third-party payment gateways.
When making a payment, customers may be redirected to a secure payment page or payment gateway to complete the transaction.
Yatra Masti does not intentionally request customers to share sensitive payment information such as:
- ATM PIN
- UPI PIN
- Card PIN
- OTP
Customers should never share such confidential information with unauthorized persons.
- Payment Authorization
By making a payment, you confirm that:
- You are legally authorized to use the selected payment method.
- The payment information provided by you is accurate.
- You have sufficient authorization or funds to complete the transaction.
- You are not using a fraudulent, stolen, or unauthorized payment method.
Yatra Masti reserves the right to cancel or hold a booking if a transaction is suspected to be unauthorized or fraudulent.
- Booking Payment
The payment required for a booking may vary depending on the applicable service and booking terms.
Depending on the selected service, payment may include:
- Full payment
- Partial payment
- Advance payment
- Applicable taxes
- Service charges, where applicable
- Other clearly disclosed charges
The final payable amount should be reviewed by the customer before completing the booking.
- Payment Confirmation
A booking may be considered confirmed only after the applicable payment and booking confirmation process has been successfully completed.
Successful payment alone may not always guarantee immediate confirmation where additional verification, availability confirmation, or service provider approval is required.
Customers should wait for the applicable booking confirmation or status update.
- Payment Failure
A payment may fail due to reasons including:
- Insufficient funds
- Bank or payment gateway issues
- Incorrect payment details
- Network interruption
- Transaction timeout
- Security verification failure
If a payment fails, customers should not repeatedly make multiple payments without first checking whether any previous transaction was successful or pending.
Where a payment amount is debited but the booking is not immediately confirmed, the transaction may remain pending while payment status is verified.
- Duplicate Payments
Customers should avoid making multiple payments for the same booking.
If you believe that you have been charged more than once for the same transaction, please contact Yatra Masti support and provide:
- Booking ID, if available
- Transaction ID
- Payment date
- Payment amount
- Registered email address or mobile number
Any duplicate payment will be reviewed according to the applicable transaction records and payment gateway information.
- Payment Pending or Amount Debited
In some cases, your bank account may be debited while the payment or booking status remains pending.
This may occur due to communication delays between:
- Your bank
- Payment gateway
- Payment service provider
- Yatra Masti booking system
Customers should allow reasonable time for the transaction status to update.
If the transaction does not complete successfully, any eligible reversal or refund will be handled according to the applicable payment provider process and our Cancellation & Refund Policy.
- Prices, Taxes and Charges
The total booking amount may include applicable:
- Service charges
- Taxes
- Government charges
- Booking-related charges
- Other charges clearly disclosed during the booking process
Customers are responsible for reviewing the complete payment summary before confirming a transaction.
- Currency
Unless otherwise specified, payments on Yatra Masti are processed in Indian Rupees (INR).
If other currencies are made available in the future, the applicable exchange rates, conversion charges, or payment terms may apply.
- Refunds
Refund eligibility depends on the applicable:
- Booking terms
- Cancellation policy
- Service provider policy
- Payment status
- Type of service
Approved refunds will generally be processed according to the applicable Cancellation & Refund Policy.
The time required for a refund to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.
- Chargebacks and Payment Disputes
If you believe that a payment has been incorrectly charged, please contact Yatra Masti support before initiating a payment dispute or chargeback, where reasonably possible.
We may investigate disputed transactions and may provide relevant booking and transaction information to the applicable payment provider or financial institution.
Fraudulent or abusive chargebacks may result in suspension or restriction of the related account, subject to applicable law.
- Payment Security
We take reasonable measures to use authorized payment processing systems.
However, customers are responsible for ensuring that they:
- Use secure devices and networks.
- Do not share OTPs, passwords, UPI PINs, or card PINs.
- Verify payment pages before entering payment information.
- Report suspicious activity promptly.
- Unauthorized or Fraudulent Transactions
Yatra Masti may review and investigate transactions suspected of involving:
- Fraud
- Unauthorized use of payment methods
- Fake bookings
- Stolen payment credentials
- Abuse of promotional offers
We reserve the right to suspend, cancel, reverse, or investigate affected transactions where permitted by applicable law.
- Third-Party Payment Services
Payment processing may involve third-party payment gateways, banks, card networks, UPI providers, or other financial service providers.
Their own terms, policies, and processing procedures may also apply to your transaction.
Yatra Masti is not responsible for delays or failures caused solely by third-party banking or payment systems beyond our reasonable control.
- Changes to This Payment Policy
Yatra Masti may update this Payment Policy from time to time.
Any revised version may be published on the website with an updated effective date.
Continued use of the platform after the revised policy becomes effective may be subject to the updated policy.
- Contact Us
For payment-related questions or assistance, please contact Yatra Masti through the official contact details available on our website.
Yatra Masti
Website: www.yatramasti.com
Email: info@yatramasti.com
Important Notice
Before making any payment, please carefully review:
- Booking details
- Travel dates
- Service details
- Total payable amount
- Applicable taxes and charges
- Cancellation and refund terms
By completing a payment through Yatra Masti, you confirm that you have reviewed and accepted the applicable payment and booking terms.
