Welcome to Yatra Masti.
Yatra Masti respects your privacy and is committed to protecting the personal information of our website visitors, customers, registered users, travel partners, and affiliate partners.
This Privacy Policy explains how we may collect, use, store, process, and protect your information when you access or use our website, services, booking platform, partner services, or affiliate program.
By accessing or using Yatra Masti, you agree to the practices described in this Privacy Policy.
- Information We Collect
Depending on how you use our website and services, we may collect the following information:
A. Personal Information
This may include:
- Full name
- Email address
- Mobile or telephone number
- Address
- Date of birth, where required
- Identification details, where required for a booking or verification
- Other information voluntarily provided by you
B. Booking Information
When you make a booking, we may collect information such as:
- Booking details
- Hotel or accommodation details
- Car or transportation details
- Tour package details
- Travel dates
- Guest names and details
- Pickup and drop information
- Special requests
- Booking history
C. Account Information
When you create an account, we may collect:
- Name
- Email address
- Mobile number
- Username
- Account-related information
You are responsible for keeping your login credentials confidential.
D. Payment Information
Payments may be processed through authorized third-party payment gateways.
We may receive information relating to the status of your payment, transaction reference, amount, and payment confirmation.
Sensitive payment information may be processed directly by the relevant payment service provider according to their applicable security and privacy practices.
- Information from Partners and Service Providers
If you register as a hotel partner, car provider, tour operator, or other service provider, we may collect information such as:
- Business or company name
- Contact person’s name
- Mobile number
- Email address
- Business address
- Service information
- Bank or payout details, where required
- Identity or verification documents, where required
- Tax or business registration information, where applicable
This information may be used for verification, account management, booking operations, payments, and compliance purposes.
- Affiliate Information
If you apply to join the Yatra Masti Affiliate Program, we may collect information including:
- Name
- Email address
- Mobile number
- Address or location information, where required
- Profile information
- KYC or verification information, where required
- Payment or payout details
- Referral and booking performance data
We may also track information relating to:
- Referral links
- Referral codes
- Clicks or visits
- Bookings generated
- Booking value
- Eligible commissions
- Commission status
- Payout or withdrawal requests
Affiliate information may be used to operate, verify, manage, and secure the affiliate program.
- Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Device information
- Browser type
- Operating system
- Pages visited
- Date and time of visits
- Website activity
- Referral source
- Cookies and similar technologies
This information may be used to improve website functionality, security, analytics, and user experience.
- How We Use Your Information
We may use your information for purposes including:
Booking and Services
- Processing bookings
- Confirming reservations
- Communicating booking information
- Providing customer support
- Managing cancellations and refunds
Account Management
- Creating and managing user accounts
- Verifying user information
- Maintaining account security
Communication
- Sending booking confirmations
- Sending important service notifications
- Responding to customer queries
- Providing support
Where permitted and applicable, we may also send information regarding relevant offers, services, or updates.
Partners
We may use partner information to:
- Review and verify partner applications
- Manage service listings
- Process bookings
- Communicate operational information
- Manage applicable payments
Affiliates
We may use affiliate information to:
- Review affiliate registrations
- Generate referral links or codes
- Track eligible referrals and bookings
- Calculate commissions
- Review withdrawal requests
- Prevent fraud or misuse
Website Improvement
Information may also be used to:
- Improve our website and services
- Analyze website usage
- Identify technical issues
- Improve security
- Develop new features
- Sharing of Information
We may share relevant information with authorized third parties when necessary to provide our services.
This may include:
Hotels and Accommodation Providers
Relevant booking and guest information may be shared with the hotel or accommodation provider to process and manage your reservation.
Car and Transportation Providers
Relevant customer and booking details may be shared with the applicable transportation service provider.
Tour Operators
Relevant customer information may be shared with the applicable tour operator to provide the booked services.
Payment Service Providers
Information necessary for processing payments may be shared with authorized payment gateway providers.
Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting
- Email services
- Analytics
- Payment processing
- Security
- Technical support
These providers may process information as necessary to provide their services.
Legal Requirements
We may disclose information where required by:
- Applicable law
- Government authorities
- Court orders
- Legal proceedings
- Fraud prevention or security requirements
- Cookies and Tracking Technologies
Yatra Masti may use cookies and similar technologies to improve your experience.
Cookies may be used for purposes such as:
- Keeping users logged in
- Remembering preferences
- Understanding website usage
- Improving website performance
- Referral and affiliate tracking
- Security and fraud prevention
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
- Affiliate Referral Tracking
Yatra Masti may use cookies, referral parameters, unique links, referral codes, or other tracking mechanisms to identify bookings associated with an affiliate.
Affiliate attribution may depend on the applicable referral tracking rules.
Tracking may be affected by circumstances including:
- Removal or blocking of cookies
- Use of a different device
- Expired referral sessions
- Invalid or manipulated tracking information
- Fraud prevention measures
Yatra Masti may review referral activity to determine whether a commission is eligible.
- Data Security
We take reasonable technical and organizational measures to help protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials and should not share passwords with unauthorized persons.
- Data Retention
We may retain personal and business information for as long as reasonably necessary to:
- Provide services
- Maintain booking records
- Process payments and refunds
- Manage partner or affiliate accounts
- Meet legal or regulatory requirements
- Resolve disputes
- Prevent fraud
- Enforce our agreements
The retention period may vary depending on the type of information and applicable legal requirements.
- Third-Party Websites
Our website may contain links to third-party websites or services.
Yatra Masti is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of third-party websites before providing personal information.
- Children’s Privacy
Yatra Masti does not knowingly collect personal information from children except where information is lawfully required as part of a travel booking and is provided by a parent or legal guardian.
If you believe that personal information relating to a child has been improperly provided to us, please contact us.
- Your Information and Choices
Depending on applicable law and the nature of your information, you may request to:
- Review certain personal information held by us
- Correct inaccurate information
- Update your account information
- Request deletion of information, subject to applicable legal and business requirements
Some information may need to be retained for legal, accounting, fraud prevention, booking, or dispute resolution purposes.
- Account Deletion
Users may contact Yatra Masti regarding account deletion requests.
Please note that deleting an account may not immediately result in deletion of all records where information must be retained for:
- Completed bookings
- Legal compliance
- Financial records
- Fraud prevention
- Dispute resolution
- Marketing Communications
Where applicable, you may receive promotional communications from Yatra Masti.
You may opt out of certain marketing communications by using the unsubscribe option provided in the communication or by contacting us.
Important communications relating to your bookings, account, payments, security, or legal matters may still be sent where necessary.
- Changes to This Privacy Policy
Yatra Masti may update this Privacy Policy from time to time.
Any revised version may be published on our website with an updated effective or revision date.
We encourage users to review this Privacy Policy periodically.
- Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the details below:
Yatra Masti
Website: www.yatramasti.com
Email: info@yatramasti.com
Consent
By using the Yatra Masti website, creating an account, submitting information, making a booking, registering as a partner, or participating in the affiliate program, you acknowledge that you have read and understood this Privacy Policy.
