At Yatra Masti, we understand that travel plans may change. This Cancellation & Refund Policy explains the general rules applicable to cancellations and refunds for bookings made through the Yatra Masti platform.
The cancellation and refund terms applicable to a particular booking may vary depending on the type of service, travel dates, service provider, booking conditions, promotional offers, and other applicable terms.
By making a booking through Yatra Masti, you agree to this Cancellation & Refund Policy and any service-specific cancellation terms displayed during the booking process.
- General Cancellation Policy
Customers may request cancellation of an eligible booking through:
- Their Yatra Masti account, where cancellation functionality is available
- The applicable booking management section
- Customer support, where required
Cancellation eligibility depends on the specific booking and the applicable terms of the relevant hotel, car provider, tour operator, or other service provider.
The cancellation policy applicable to a booking may be displayed before or during the booking process.
- Cancellation Before Service Date
The refund amount, if any, may depend on when the cancellation request is made.
Depending on the applicable booking terms, a cancellation may result in:
- Full refund
- Partial refund
- Cancellation charges
- No refund
The closer the cancellation is made to the scheduled service date, the higher the cancellation charges may be, depending on the applicable service provider’s policy.
- Hotel Booking Cancellation
Hotel cancellation policies may vary from one property to another.
Before making a hotel booking, customers should carefully review the cancellation terms applicable to the selected room or property.
A hotel booking may be:
Fully Refundable
The customer may be eligible for a full refund if the cancellation is made within the applicable cancellation period.
Partially Refundable
A cancellation fee or other applicable charges may be deducted from the booking amount.
Non-Refundable
Certain rooms, offers, promotional rates, or special bookings may be non-refundable.
Where applicable, the cancellation and refund decision may also depend on the hotel’s individual policies.
- Car and Transportation Booking Cancellation
Car rental, cab, taxi, and other transportation services may have different cancellation rules depending on the service provider.
Cancellation charges may depend on factors including:
- Time of cancellation
- Scheduled pickup time
- Type of vehicle
- Service provider terms
- Driver or vehicle allocation status
Certain charges may be non-refundable once a vehicle or driver has been assigned or dispatched.
Additional charges may apply where permitted under the applicable booking terms.
- Tour Package Cancellation
Tour package cancellations may be subject to specific cancellation terms because tour packages may involve multiple services, including:
- Hotels
- Transportation
- Sightseeing
- Activities
- Tickets
- Tour operators
Depending on the applicable package terms, cancellation may result in:
- Full refund
- Partial refund
- Cancellation charges
- Non-refundable amounts
Certain components of a tour package may be non-refundable even when other components are eligible for a refund.
Customers should carefully review the cancellation terms applicable to their selected tour package before making a booking.
- Non-Refundable Bookings
Some bookings may be specifically marked as:
- Non-refundable
- Non-cancellable
- Special offer
- Promotional rate
- Advance purchase
For such bookings, cancellation may not result in a refund except where required under applicable law or specifically approved by the relevant service provider.
- Cancellation Charges
Where cancellation charges apply, the amount may be determined based on:
- Service provider policy
- Type of booking
- Booking value
- Cancellation timing
- Amount already paid
- Non-refundable components
- Other applicable charges
The applicable cancellation amount may be deducted from the refund amount.
- Refund Processing
Where a refund is approved and applicable, Yatra Masti will initiate or coordinate the refund process according to the applicable booking and payment terms.
Refund processing time may vary depending on:
- Payment method
- Bank or financial institution
- Payment gateway
- Service provider confirmation
- Applicable cancellation process
The actual time taken for a refund to reflect in the customer’s account may depend on the relevant payment provider or bank.
- Payment Gateway and Bank Processing
Once a refund has been successfully initiated, the time required for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.
Yatra Masti may not control the processing time taken by third-party financial institutions.
- Booking Convenience Fees and Other Charges
Certain charges, including but not limited to applicable:
- Convenience fees
- Service fees
- Payment gateway charges
- Processing charges
may be non-refundable where permitted under applicable terms and law.
The applicable booking details and charges should be reviewed by the customer before confirming payment.
- Partial Refunds
Where only part of a booking is eligible for cancellation, the refund amount may be calculated based on the applicable service provider’s policy.
For example, if a tour package includes multiple services, certain services may be refundable while others may not be refundable.
- No-Show Policy
If a customer fails to:
- Check in at the booked hotel
- Arrive at the designated pickup location
- Join the scheduled tour
- Use the booked service
the booking may be treated as a No-Show.
No-Shows may result in:
- Full cancellation charges
- Partial refund
- No refund
depending on the applicable booking or service provider policy.
- Service Cancellation by Provider
In certain situations, a hotel, car provider, tour operator, or other service provider may cancel or become unable to provide the booked service.
Where applicable, the customer may be offered:
- An alternative service
- Rescheduling
- Credit, where applicable
- Refund, subject to the circumstances and applicable terms
The final resolution may depend on the relevant service provider and booking conditions.
- Changes and Modifications to Bookings
Changes to an existing booking, including:
- Travel dates
- Guest details
- Hotel or room selection
- Pickup location
- Tour dates
may be subject to availability and applicable charges.
A booking modification may result in a change to the total booking price.
Not all bookings may be eligible for modification.
- Refund Eligibility
A refund request does not automatically guarantee a refund.
Refund eligibility will be determined based on:
- The applicable booking terms
- Cancellation timing
- Service provider policies
- Payment status
- Service usage
- Applicable laws
Yatra Masti reserves the right to verify relevant booking information before processing an eligible refund.
- Promotional Offers and Discounts
Bookings made using:
- Discount coupons
- Promotional offers
- Referral codes
- Affiliate offers
- Special discounts
may be subject to additional terms and conditions.
The refund amount, where applicable, may be calculated based on the actual amount paid after applying the relevant discount.
Unused promotional benefits or discounts may not be refundable or transferable.
- Affiliate Commission and Cancellation
Where a booking has been attributed to an affiliate or referral partner, the applicable affiliate commission may be subject to the final status of the booking.
If a booking is:
- Cancelled
- Refunded
- Fraudulent
- Reversed
- Invalid
the related commission may be:
- Cancelled
- Reversed
- Adjusted
- Marked as ineligible
Affiliate commission shall become eligible according to the applicable Affiliate Program Terms and commission rules.
- Fraudulent or Suspicious Transactions
Yatra Masti reserves the right to investigate transactions suspected of involving:
- Fraud
- Unauthorized payments
- Fake bookings
- Abuse of promotional offers
- Referral manipulation
- Affiliate fraud
Refunds, bookings, commissions, or related accounts may be placed on hold while an investigation is conducted.
- How to Request a Cancellation or Refund
Customers should use the available cancellation option in their Yatra Masti account whenever possible.
Where online cancellation is unavailable, customers may contact Yatra Masti customer support and provide relevant details, including:
- Booking ID
- Customer name
- Registered email or mobile number
- Reason for cancellation or refund request
Additional verification may be required before processing a request.
- Changes to This Policy
Yatra Masti may update or modify this Cancellation & Refund Policy from time to time.
The updated version may be published on the website and may apply according to the effective date specified in the revised policy.
- Contact Us
For cancellation or refund-related assistance, please contact Yatra Masti through the official contact details available on our website.
Yatra Masti
Website: www.yatramasti.com
Email: info@yatramasti.com
Important Notice
Before completing any booking, customers are advised to carefully review the specific cancellation and refund terms applicable to the selected hotel, car service, tour package, or other travel service.
The service-specific cancellation policy displayed during the booking process may apply in addition to this general Cancellation & Refund Policy
